Good to Know
CONFIRMATION OF RESERVATION
The reservation will be effective after the payment of a previously agreed deposit and only after the written confirmation by AGRITURISMO BORGO DI CALMASINO by e-mail.
The deposit acts as a deposit which will not be returned in case of cancellation.
In case of cancellation or changes made 14 days before the arrival date, only the deposit will be retained and no cost will be charged.
In case of cancellation or modification made after this deadline or no-show, the full amount of the stay will be charged.
In case of late arrival and / or early departure, the booked stay period will be charged.
Important: These cancellation conditions are independent of whether the canceled rooms are completely or partially reassigned.
To make your holiday unforgettable, respect our home and other guests, please read and comply with the following conditions:
Upon arrival, documents (passport, identity card or valid driving license) must be handed over for registration and legal compliance.
The payment and the balance of the reservation (with cash or credit card) must be paid upon arrival and are not returned in the event of early departure or late arrival.
For your and our safety the "SAFE WELCOME" protocols are adopted at our facility.
CHECK IN AND CHECK OUT
WITH YOUR HEART RESPECT THE TIMES (We work like you ... But for you .....)
Check in (arrival) is from 14.00 to 19.00.
The reception opens from 14.00
After 19.00 we cannot guarantee our presence and booking unless advised.
Check out (departure) is within 9.30 - 10.00
To allow you to tidy up the room for other arriving guests.
Otherwise, if not authorized, you will be charged an additional cost of 20 euros per hour.
We do not accept baggage in custody.
KEYS TO THE ROOM
The keys are returned to the owners, Angelo and Manuela, upon departure
In case of breakage or loss of the keys, an additional cost of 300 euros will be required
The breakfast buffet is served downstairs from 8.00 to 10.00.
Absolute ban on smoking inside the rooms and premises.
Maintain the volume of the television in keeping with the times and respecting the rest of the other guests
Please respect the silence for rest from 14.00 to 16.00 and from 22.00 to 9.00.
Daily cleaning is carried out from 9.00 to 12.00. During your stay, if you stay in the rooms until 11.30 am, there will be no daily cleaning.
The change of linen, both bed and bathroom, is changed only and every 3/4 days.
Once a week, for stays of 7 days.
If you want to change on days other than those established, an extra payment will be required.
Please do not move furniture or objects in the rooms and do not use the cabinet doors or doors to hang towels.
There is a drying rack at your disposal in the garden.
Please kindly respect the environment to check that: the water taps are closed, always turn off the light in the bathroom, the rooms and the fan and do not throw objects in the toilet or sinks, nothing that could damage the pipes.
Please do not consume alcohol, lunches or dinners inside the rooms.
It is absolutely forbidden to enter unregistered or external persons without prior authorization.
For visits from friends or relatives, please advise of their arrival.
Absolutely forbidden to let them enter the rooms and the pool.
The use of the swimming pool is allowed only to registered and accommodated people.
NO LIABILITY IS DISCLAIMED FOR ANY PROBLEM OR DAMAGE IN RELATION.
Always close both day and night, the entrance door.
Il Borgo di Calmasino declines all responsibility for objects left unattended in their rooms and for cars in the parking lot.
The car park below is available to everyone, while it is absolutely forbidden to park the car inside the private courtyard.
The parking above is only allowed for unloading and loading of suitcases (10-15 minutes) or to persons authorized by us.
INSIDE THE HOUSE
As we do not have a common room, please do not use the reception as such.
Please maintain appropriate clothing for the place and wear a cover-up when going to the pool.
We love animals and our Bullmustiff Zoe and our bunnies live with us.
But for various reasons, in our house and especially in the rooms
Pets are NOT allowed
The pool is open from 01.05 to 01.10. (Barring unforeseen weather conditions)
The swimming pool, available to guests, is open from 10.00 to 19.00
The use of the swimming pool is allowed only to people staying and registered, from 14.00 on the day of arrival to the day before departure.
Beyond these times you will be asked for a supplement for the use of the swimming pool.
The internal regulation of the swimming pool is available to guests.
IF THERE IS A REGULATION, IT IS BECAUSE WE HAVE HAD UNPLEASANT EPISODES WITH PEOPLE WHO DO NOT KNOW THE RESPECT FOR CIVIL PEOPLE, FOR WORK AND OTHER THINGS, BUILT WITH LOVE AND MANY SACRIFICES.
WE THANK ALL THOSE WHO WITH CARE AND EDUCATION RESPECT US AND OUR ENVIRONMENT.
Failure to comply with the above will find us forced to not allow their stay or to no longer have the pleasure of having you as our guests.
We thank you for your attention and for choosing our hotel and with the wish for a peaceful and happy stay.
Manuela e Angelo